Privacy Policy - Balancer

Last Updated: January 2, 2025

Balancer AI (“Balancer,” “we,” “our,” or “us”) values the privacy of individuals who use our web application, website, and related services (collectively, our “Services”). This Privacy Policy explains how we collect, use, and disclose information from users of our Services (“Users”). By using our Services, you agree to the collection, use, and disclosure practices described in this Privacy Policy. Your use of the Services is also subject to our Terms of Service.

1. Information We Collect

We collect information in three primary ways: directly from you, automatically through your use of our Services, and from third parties.

A. Information You Provide to Us

Account Registration: When you create an account, we may collect your name, email address, company name, and password. If you authenticate via a third party (e.g., Google), we receive basic profile information from that provider.
Financial Connections: If you connect financial accounts to Balancer via services like Plaid, we receive transaction data, account balances, account identifiers, and other financial metadata.
Communications: If you contact us, we may collect information you provide, such as your name, email address, and the contents of your message. We may also collect information if you subscribe to updates or respond to surveys.

B. Information Collected Automatically

Device Information: We collect information about the devices and browsers you use to access the Services, including IP address, operating system, and browser type.
Usage Information: We track user interactions such as dashboard activity, settings changes, and reporting behavior to improve the product.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect usage information, preferences, and to improve user experience.

C. Information from Third Parties

We may receive additional data from service providers, analytics vendors, and payment processors to support account functionality and performance monitoring.

2. How We Use Information

Provide and operate our Services
Analyze usage and improve functionality
Customize the user experience
Communicate with you about updates, product improvements, or support
Detect, investigate, and prevent fraud, security issues, or violations of our policies
Comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell personal data. We may share information with:

Vendors and Service Providers that support delivery of our Services (e.g., hosting, data processing, analytics)
Legal Authorities if required to comply with legal obligations or protect our rights
Affiliates and Successors as part of a corporate transaction, such as a merger or acquisition
With Your Consent or at your direction

4. Data Retention

We retain data only as long as necessary for business operations or to meet legal obligations. Retention periods vary by data type. Upon request, we will delete your personal information unless retention is required by law.

5. Security

We use technical and organizational safeguards to protect your data, including encryption, access control, and regular audits. However, no system can be 100% secure.

6. Your Rights and Choices

You may:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Opt out of marketing communications

7. International Data Transfers

Our Services are hosted in the United States. If you access the Services from outside the U.S., you consent to your information being transferred to and processed in the United States.

8. Third-Party Services

Our Services may include links to third-party sites. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If material changes are made, we will provide notice through the Services or other means.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@balancer.ai